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File Upload

Learn how to add content to your chatbot by uploading files. ChatMaven supports various file formats and provides powerful processing capabilities to extract and organize information from your documents.

Supported File Types​

Document Formats​

  • PDF (.pdf)
  • Microsoft Word (.docx, .doc)
  • Text files (.txt)
  • Markdown (.md, .markdown)
  • HTML (.html, .htm)
  • Rich Text Format (.rtf)

Size Limits​

  • Individual file: 50MB
  • Total upload batch: 200MB
  • Storage quota: Based on plan

Uploading Files​

Single File Upload​

  1. Navigate to "Data Sources" → "File Upload"
  2. Click "Upload File" or drag and drop
  3. Select your file
  4. Add optional metadata:
    • Category
    • Tags
    • Description
  5. Click "Process File"

Bulk Upload​

  1. Go to "Data Sources" → "File Upload"
  2. Click "Bulk Upload"
  3. Select multiple files or drag a folder
  4. Configure batch settings:
    • Default category
    • Common tags
    • Processing priority
  5. Click "Process All"

File Processing​

Processing Stages​

  1. Upload: File transfer to secure storage
  2. Extraction: Text and structure extraction
  3. Analysis: Content analysis and indexing
  4. Integration: Addition to knowledge base

Processing Options​

  • OCR (Optical Character Recognition)

    • Enable for scanned documents
    • Supports multiple languages
    • Additional processing time

  • Structure Preservation

    • Maintains headings
    • Preserves lists and tables
    • Retains formatting

  • Content Enhancement

    • Auto-categorization
    • Keyword extraction
    • Related content linking

Organization​

File Management​

  1. Categories

    • Create custom categories
    • Set default categories
    • Organize by topic

  2. Tags

    • Add descriptive tags
    • Create tag groups
    • Filter by tags

  3. Versions

    • Track file versions
    • Compare changes
    • Restore previous versions

Search and Filter​

  • Search by filename
  • Filter by:
    • File type
    • Upload date
    • Category
    • Tags
    • Processing status

Best Practices​

File Preparation​

  1. Optimize Files

    • Compress large PDFs
    • Remove unnecessary images
    • Clean up formatting

  2. Structure Content

    • Use clear headings
    • Add table of contents
    • Include metadata

  3. Naming Conventions

    • Use descriptive names
    • Include version numbers
    • Follow consistent pattern

Maintenance​

  1. Regular Updates

    • Schedule content reviews
    • Update outdated files
    • Remove obsolete content

  2. Quality Control

    • Verify extracted content
    • Check formatting
    • Test in chatbot

  3. Organization

    • Maintain folder structure
    • Use consistent categories
    • Update tags regularly

Troubleshooting​

Common Issues​

  1. Upload Failures

    • Check file size
    • Verify format
    • Ensure stable connection

  2. Processing Errors

    • Check file corruption
    • Verify permissions
    • Review format compatibility

  3. Content Issues

    • Check text extraction
    • Verify formatting
    • Review language support

Getting Help​

  • Check error messages
  • Review logs
  • Contact support

Next Steps​