Thank you for choosing ChatMaven, a smart AI chatbot platform provided by Futuristic5 IT Solutions LLP (“we”, “us”, or “our”). These Terms of Service (“Terms”) outline the rules and guidelines for using our website chatmaven.ai and related services (collectively, the “Service”).

By accessing or using ChatMaven, you agree to these Terms and our Privacy Policy. If you don’t agree, please discontinue use of the Service immediately.

1. Your Account

To use certain features of ChatMaven, you’ll need to create an account. You agree to provide accurate, complete, and up to date information at all times. You are responsible for keeping your login details secure and for all actions that occur under your account.

2. Subscription & Billing

Parts of the Service are available on a subscription basis. Subscriptions are billed in advance and renew automatically at the end of each billing cycle unless canceled beforehand. You may cancel your plan via your dashboard or by contacting our support team. The cancellation should be requested on the same day by emailing to the support@chatmaven.ai. 

We reserve the right to adjust subscription pricing at any time. Any changes will take effect in the next billing cycle, and we’ll notify you in advance.

3. Free Trials

We may offer limited-time free trials for new users. If billing details are collected for trial purposes, charges will only begin once the trial ends unless the subscription is canceled before then.

4. Refund Policy

If you’re not satisfied, we offer refunds for eligible payments made within 7 days of purchase. To request a refund, please reach out to us at support@chatmaven.ai.

Refunds, if approved, will be processed within 15 business days, and the amount will be credited to the customer’s original payment method or bank account, depending on the mode of payment.

5. Product Use & Restrictions

ChatMaven is designed for responsible use. You agree not to:

  • Violate any applicable local, national, or international law or regulation 
  • Use the service to transmit any content that is malicious, deceptive or illegal. 
  • Attempt to deconstruct, alter, or unlawfully access any part of the platform or its underlying systems

6. Intellectual Property

All content and software included in ChatMaven is owned by Futuristic5 IT Solutions LLP or its partners. You may not copy, modify, distribute, or exploit any part of the Service without prior written permission.

7. Service Changes & Termination

We may change, suspend, or discontinue any part of the Service at any time, including features and pricing. If we find that your use of the Service violates these Terms, we may suspend or permanently revoke your access without prior warning.

8. Communication & Notices

By using the Service, you agree to receive emails or notifications from us. These may include updates, feature announcements, security alerts, and other essential information. You may unsubscribe from promotional communications at your discretion, while still receiving service related messages.

9. Content Ownership

You retain ownership of the data and content you upload into the ChatMaven platform. By using the Service, you authorize us to process and analyze your submitted data solely for the purpose of operating, improving, and maintaining the platform.

10. Analytics & Monitoring

We use third-party analytics tools to understand how users interact with ChatMaven. These tools help us refine our features, detect issues, and deliver a more personalized and efficient experience for users.

11. User Eligibility

ChatMaven is intended for users who are at least 18 years old. By accessing the Service, you acknowledge that you are legally eligible to use it based on age and jurisdiction.

12. Purchases

Purchases made through ChatMaven may require you to provide accurate billing and payment information. You confirm that the payment details you provide are valid and authorized for use in completing transactions on your behalf.

13. Shipping and Delivery

As ChatMaven is a software-as-a-service (SaaS) platform, we do not ship any physical goods. All services are provided digitally through our web-based application and are accessible immediately after successful registration or payment.

14. Liability Disclaimer

To the fullest extent allowed by law, ChatMaven and its team will not be liable for any indirect, incidental, or consequential damages resulting from your use of the Service.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law rules.

16. Updates to These Terms

We may revise these Terms periodically. When we do, we’ll update the “Effective Date” and may notify you via email or dashboard alert. By continuing to access the Service after changes are posted, you acknowledge and agree to the revised Terms.

17. Contact Us

For questions, feedback, or support requests, contact us:

ChatMaven, a Product by Futuristic5 IT Solutions LLP.
Email: support@chatmaven.ai
Website: https://chatmaven.ai