Privacy Policy

Effective Date: 01/01/2025

Thank you for choosing ChatMaven, a smart AI chatbot platform provided by Futuristic5 IT Solutions LLP (“we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chatmaven.ai and use our AI chatbot services (collectively, the “Service”). By using our Service, you consent to how we handle your data as described in this Privacy Policy.

1. Information We Collect

We collect certain types of data to operate our platform effectively and enhance your user experience.

  • Personal Information: Name, email address, contact details, and any other information you voluntarily provide.​

  • Account Credentials: Username, password, and other authentication details.​

  • Usage Data: Information about how you use our Service, including chatbot interactions, IP address, browser type, and device information.​

  • Cookies and Tracking Technologies: We use cookies and similar tools to personalize content and analyze traffic. You may manage these through your browser settings.

2. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To enable your use of interactive features and tools provided on the platform.
  • To provide customer support.​
  • To gather analysis to improve our Service.​
  • To monitor the usage of our Service.
  • To detect, prevent, and address technical issues.​

3. Sharing Your Information

We may disclose your data to third party under specific circumstances, as given below:

  • Service Providers: We may share your information with third-party vendors who perform services on our behalf.
  • Legal Requirements: We may release your personal information if we’re legally obligated to do so, such as when responding to lawful government or law enforcement requests.
  • Business Transfers: If our business is involved in a merger, acquisition, or sale of assets, user data may be part of the transferred assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Despite our efforts, it’s important to understand that no digital transmission or storage method can be guaranteed as fully secure.

5. Data Retention

We only keep your information for as long as needed to fulfill the purpose for which it was collected or as long as required by law.

6. Chat Content (User-Generated Data)

We store the conversation between you and our product to:

  • Understand your requirements
  • Offer better responses
  • Enhance user experience over time

We do not use your chat data for advertising or resell it to others.

7. Your Data Protection Rights

Depending on your jurisdiction, you may be entitled to the following rights regarding your personal data:

  • Request access to the data we hold about you
  • Ask for corrections to any inaccurate or outdated data
  • Request deletion of your personal data
  • Limit how we process your data
  • Object to certain types of data processing
  • Request a copy of your data for transfer to another provider

To exercise any of these rights, please contact us at support@chatmaven.ai

8. Third-Party Services

We may work with third-party vendors who help us operate, deliver, and improve our Service. These vendors are contractually bound to protect your data and use it solely for the agreed purpose.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. International Data Transfers

Your personal data might be processed and stored in countries outside of your own, where data protection laws could vary from those in your jurisdiction.

By continuing to use our platform, you acknowledge and accept that your data may be transferred internationally, subject to appropriate safeguards.

10. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Union (EU) or European Economic Area (EEA), certain data protection rights are granted to you under the General Data Protection Regulation (GDPR). We are dedicated to handling your personal data with transparency and care.

We do not transfer your data outside of Europe unless adequate safeguards are in place. Upon request, GDPR-protected data will be maintained within the appropriate regional boundaries. To request region-specific data handling, please contact us at sales@chatmaven.ai.

If you would like to know what personal information we hold about you or request that it be updated or removed from our systems, you can contact us at sales@chatmaven.ai.

Depending on your situation, your rights under GDPR include:

  • Access to Your Data: You can request a copy of the personal data we hold about you, and we’ll provide it in a format that is readable and portable.
  • Correction and Deletion:  If your data is inaccurate or incomplete, you can ask us to correct it. You may also request the removal of your data from our systems, except in cases where we must keep it for legal or operational reasons.
  • Control Over Processing: You can ask us to pause or limit how your data is being used. In some instances, such as marketing or profiling, you also have the right to object to our use of your information.
  • Withdrawing Permission: If you’ve given us consent to use your data, you can take it back at any time. This won’t affect the data we handled before your withdrawal.
  • Identity Verification and Service Limitations:  For security purposes, we may ask you to verify your identity before we act on any of your requests. Please note that in some cases, the withdrawal or deletion of certain personal data may limit our ability to provide specific services.
  • Right to Lodge a Complaint: You have the right to file a complaint with your local Data Protection Authority if you believe your data protection rights have been violated.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly gather personal information from minors.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. When we do, we’ll update the “Effective Date” and may notify you via email.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ChatMaven, a Product by Futuristic5 IT Solutions LLP.
Email: support@chatmaven.ai
Website: https://chatmaven.ai