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Retail & E-commerce
From discovery to delivery—and returns—ChatMaven gives your team one AI layer across web, social, and messaging with guardrails that feel native to your brand.
ChatMaven unifies WhatsApp, Instagram, web chat, and email so your team answers once—and your AI handles the repeat questions shoppers ask every season.
Launch playbooks for launches, drops, and holiday peaks without hiring a temporary army. Agents pull order context, policy snippets, and inventory signals from the integrations you already trust.
Brand and legal stay happy: every surface can match your storefront, and sensitive flows route to humans with a full transcript.
Customers paste tracking numbers or order IDs in chat; ChatMaven resolves the carrier, ETA, and split-shipment details automatically.
Webhook or API sync from Shopify, WooCommerce, or your OMS keeps statuses fresh. When a delay hits, proactive nudges go out before the inbox explodes.
Agents see the same timeline shoppers do, so escalations never mean asking for the order number twice.
Natural-language search across catalog, fit notes, and compatibility matrices helps visitors narrow options without bouncing to ten PDP tabs.
Connect your PIM or feed; the agent cites attributes, compares variants, and bundles accessories with guardrails so margin stays healthy.
When confidence is low, it asks clarifying questions and hands off with a crisp summary for your stylists or B2B reps.
Trigger sequences when checkout stalls—on-brand copy, dynamic discounts, and payment links that respect consent and frequency caps.
Segment by cart value, loyalty tier, or channel origin. Pair WhatsApp reminders with email fallbacks so high-intent buyers never slip through.
Every send logs to your CRM so revenue teams can attribute recovered GMV without spreadsheet archaeology.
Collect RMA reasons, generate labels, and explain policy exceptions with empathy—while fraud checks run in the background.
Rules engine enforces window, category, and final-sale logic. When a shopper qualifies for instant credit, ChatMaven issues store credit or refund instructions without paging a lead.
Complex cases bundle photos, receipts, and chat history for your back office in a single ticket.
Live demo
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